If you have other questions not listed below, Contact Us
Is signing up free?
Yes! Signing up is absolutely free! All we need is your email and a password and your account is good to go! Individual Users have the option of signing in with their facebook account.
What’s the difference between an Organization Account and an Individual Account?
Signing up as an Organizer means you’re representing a body of people - profit, non-profit or academic. We may request some documents to confirm the authenticity of your organization. Otherwise, if you’re representing just yourself, sign up as an individual!
Do I need an account to create a campaign?
Yes! We require users to sign in to create a campaign.
Do I need an account to give and donate?
Nope, anyone can give! However we do recommend you to sign-up. Contributing to other campaigns earn you points that only signed-in users can use to forward to other foundations.
Are there any rules to creating campaigns?
You can create a campaign for anything you wish, but we do have rules that needs to be followed.
Campaigns should have a reasonable goal amount based on your capacity to market your campaign within the campaign’s duration.
Campaigns should not have an aim that would harm others.
Campaigns should be authentic and should not be used just for play.
Any violations of the following will lead to the termination of your campaign.
Can I receive my funds before the campaign ends or while it’s running?
For Flexible Campaigns or year-round campaigns, we can set a settlement date (monthly or quarterly).
For Fixed Campaigns, we will settle once it reached the end date.
Will I keep the amount raised when a campaign ends?
Yes, any amount raised before the campaign’s end date is still yours.
What is the difference between a flexible and fixed campaign?
A fixed campaign has a set duration, and ends on its due date. A flexible campaign runs until the user chooses to end it.
Can people from other countries contribute to my campaign?
Giving & Points
Can I give anonymously?
Yes, you can appear anonymous to the public, but not the launcher. They might want to thank you!
What are Points?
Every time you donate, you earn a number of points that you can use to forward to any foundation. These points are equivalent to a certain amount.
How do I forward my points?
You can forward your points any time via your User Profile.
Privacy and Security
Is it safe to use GAVA?
Of course! We guarantee that your information is safe with us!
Can I choose not to display any information?
For individual users, you can go to your account settings and under privacy and security, choose if you want your address, number and email displayed on your profile or campaign page. For organizations, for the sake of authenticity, this option is not available.
Sending and Receiving Funds
Can I use any method to pay and receive funds?
For receiving funds, we offer three methods : paypal, bank, and over the counter. For giving, givers can donate through paypal, bank, credit card, internet banking, Gcash, payment center or 7Eleven.
Fees and Charges
Do I get 100% of the amount donated?
We settle less of 8% of the total donated amount. The 8% fee covers gateway fees, which ranges from 3.9% to 4.4% depending on gateway used.
Philippine gateways charge typically higher than Singapore or US based gateways.
The same fee also covers for transaction fees of $.30 per transaction and other costs to run the site and use of tools to make your campaigns generally successful. This may seem high but it actually saves typical organization over a million pesos or ($20,000 ++) per year if they are to do it on their own.
For inquiries about fees, do not hesitate to email firstname.lastname@example.org.